SOW - ExFlow Sales Order

SERVICES

The Supplier undertakes to assist the Customer in the implementation of the Software in the Customer's environment by providing the following Implementation Services at the price set out in the Agreement.

Technical Preparations

The Supplier will send a guide detailing the technical requirements and collect technical information impacting the project. The customer will ensure that the software is installed and activated within one of their Microsoft Dynamics sandbox environments. If the Customer requires the Software to be installed on more than one environment, such services will be provided at the Supplier's Consultancy Services rate specified in the Agreement.

Configuration

The Supplier will assist the Customer in completing the parameter setup for one (1) company. If the Customer requires assistance with setting up additional companies, such assistance will be provided at the Supplier's Consultancy Services rate specified in the Agreement.

The supplier handles the basic setup and ensures that the workflow works up to and including the first sales order. Additional configuration is managed by the customer or through assistance at the Supplier's Consultancy Services rate specified in the Agreement.

Training

The Supplier will arrange one (1) training session for the Customer's users responsible for Accounts Receivable.

Go Live Prep

The supplier will assist with ExFlow settings in the production environment before Go Live.

CUSTOMER REQUIREMENTS

The Supplier's delivery of the Implementation Services is dependent on the Customer actively participating in the implementation process and offering reasonable assistance. The Customer will therefore be required to:

• Designate a project leader within the Customer's organization who will be responsible for allocating resources, managing work related to the implementation of the Software, and serving as the primary point of contact for all interactions with the Supplier.


• Establish a remote connection to enable the Supplier's access to the Customer's environment.


• Promptly notify the Supplier of any defects in the Software or its implementation discovered during the Customer's acceptance testing.